Worcestershire IT Support
If you are a home user or small business looking for reliable IT support in the Worcestershire area, you have come to the right place. Haslam IT has over 25 years experience in IT support and our knowledge enables us to provide you with reliable advice and quickly resolve your IT problems. We can put together a wide range of support packages tailored to your specific needs and can provide both on-site support, telephone and e-mail support or remote support.
Business IT Support
If you are a business user, we know that time is money and when you have a problem with your IT equipment you need it to be resolved as quickly as possible.
We will provide a rapid response to your problem and provide a service that you can rely upon. We have over 25 years experience in IT support and have come across a wide range of problems during that time. Our experience allows us to quickly diagnose problems and implement an effective solution in a timely manner. We will also provide preventative maintenance visits to keep your systems running at peak performance and try and eliminate emergency situations. By providing pro-active cover, we aim to eliminate any costly downtime.
We can put together a package, tailored to your specific needs, so that you get exact the level of cover you require but do not need to pay for any services that you don't need.
We can provide cover for Windows servers, PCs, laptops, Macs and iMacs. Darrell Haslam is MCSE qualified (Microsoft Certified System Engineer) and has many years experience administering Windows servers and can provide help with:
- Installations and upgrades
- Network issues
- Active Directory
- Back-up procedures
- Virtualisation projects
- Server administration
- AS400 support
- Lotus Notes / Domino support
- SQL projects
- Computer Repairs
We can provide a range of support options depending upon the hours of cover that you need, whether you want on-site, remote support or both. We can provide fixed rate contracts that include hardware costs or we can provide contracts that only cover time and charge hardware costs separately. Our flexibility and small size allows us to provide contracts tailored to your exact needs. You will have a dedicated technician assigned to your site that will get to know your systems and will be able to provide continuity in the cover that you receive.
As we are a small company, with low overheads, we are confident we can beat the cost of your current IT support contract. Call us today on 01905 371289 or email firstname.lastname@example.org to discuss your specific requirements.
Home User IT Support
If you are a home user, we know how frustrating it can be when you cannot complete tasks on your computer system, but we are here to help. Whether you are experiencing hardware problems or just need assistance in how to complete a task, we can solve your problems quickly and efficiently at a price that won't break the bank.
We can provide a range of support depending upon how frequently you feel you may need help. We offer a Pay-as-you-go service or fixed rate, monthly or annual contracts - the choice is yours.
Some of the areas we can help with include (but are not limited to):
- Setting up new PCs, laptops, Macs, iMacs, iPads etc
- upgrading hardware or software
- networking and Internet issues
- computer repairs
- virus removal
- personalised, one-to-one training
We can offer total flexibility and put together a support package, tailored to your specific needs at a cost to suit your budget.
Always helpful & efficient. IT support at its best
I have found Darrell very helpful and has come out at very short notice to fix my problems. Would definitely recommend him.
Duo Home Care
Darrel offers a far superior service to my former IT adviser. He is very prompt; his initial technical advice is excellent and easy to understand. Darrel rescued my laptop and then we collectively decided to upgrade it into what I always wanted it to be...fast and responsive, and all at a quarter of the cost of a new one. Thank you 'five star Darrell'. If you are looking for the right people to provide technical advice/support or to fix a PC, Laptop or MAC product then call Haslam IT.
Ivy Architectural Services Ltd
Click on our logo for address and directions
We cover an area within a 25 miles radius of Worcester as highlighted in the map above. We provide free callouts within 10 miles of Worcester as shown by the inner circle. A £10 callout fee is charged for areas in the outer circle. We can provide remote support to areas outside the indicated area but callouts of more than 25 miles away are only made by special arrangement and a callout fee will be agreed beforehand.
Instant Remote Support
Need Help Now ?
If you have an immediate problem we can remotely connect to your system to diagnose any issues or talk you through how to accomplish whatever task you are having problems with.
If you are using Windows 10 we find Quick Assist works very well. This software is built into Windows 10 and requires no other software to be downloaded. Simply open the start menu and type Quick Assist as shown below:
Once Quick Assist launches, you should see a screen similar to the one below:
You will receive a prompt asking for your permission to share your screen. We will then be able to view your screen and take control of your system to help out with any issues you are facing, but you can end the session at any time.
This procedure will only allow a one-time access to your system so your security is assured.
You can find more information about Quick Assist on Microsoft's Website
Google Remote Desktop will run on any computer using Google Chrome, includings Macs and PCs. It requires a Chrome extension, but is fairly easy to set-up. Follow this link, for detailed information about setting up Google Remote Desktop
The cost of this service is £25 for home users or £45 for business users which includes the first hour of support.
We provide FREE remote support for customers with a support contract in place.
This gives access to unlimited remote support and is much more cost effective for customers requiring regular support.
You can purchase Remote support via PayPal using the form below or contact us on the above number to pay by card or other method.