Customer Contact System
Our customer contact system has been specifically designed to handle the needs of small businesses and SMEs, but that does not mean it lacks features:
- Information is intuitively laid out
- Records can be filtered by many different criteria
- Records can be sorted (in ascending or descending order) by clicking any column heading
- Audit trail of when records were last edited and by whom is clearly displayed
- Correspondence records can be created for visits, letters, faxes, e-mails, telephone calls or general notes.
- Full rich-text editor is available for all types of correspondence record
- actions can be assigned to a person for all types of record
- System can automatically send out e-mail reminders for overdue actions
- Number of different types of graphs of statistical information can be produced at the click of a button
- Location of customers can automatically be plotted in Google maps, including address details
- Records can be viewed on mobile phone or tablet devices
If the above does not meet your needs, we can provide a fully tailored system to meet your exact requirements.